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Orders and Tracking
Order status, tracking details and order history.
Payments and Refunds
Payment status, failed payments and refund timelines.
Shipping and Delivery
Delivery address, shipment updates and courier status.
Returns and Refunds
Return requests, replacement support and refund checks.
Products and Orders
Product details, prescriptions and account-linked care.
Popular Articles
Editable customer help content shown directly from this dashboard file.
Where can I see my order status?
Open My Orders and use View Details or Track Order for the selected order. Tracking appears when the merchant or courier has shared shipment data.
Orders Tracking
Why is my payment status pending?
Cash on Delivery orders stay pending until collection. Online payments update after AyuGita receives verified provider confirmation.
Payments COD
When will tracking details appear?
Courier tracking becomes visible after the order is packed and dispatched. Until then, your account will show the latest preparation status.
Delivery Courier
How do I ask for return or refund support?
Use Contact Support, choose Returns and Refunds, and select the related order so the support team can review the exact purchase.
Returns Refunds
Where can I find product or prescription support?
Use My Prescriptions for account-linked prescription records. For product questions, submit a support request with product and order details.
Products Prescriptions
How do I update account details?
Use My Profile and My Addresses to review the customer details currently linked to your verified AyuGita account.
Account Profile
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